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How bmw3 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access and deleteNo third-party data sellingSecure encrypted storage
bmw3 How bmw3 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We built the data practices at bmw3 around four areas: secure storage, limited sharing, cookie transparency and clear retention rules. Your account and payment details are handled with technical safeguards in place, and we review our data practices when our services change. If you are in Bangladesh, your use of this platform and the rights available to you depend on local law and the eligible regions we operate in.

Encrypted Account Security

All account data — including your registered mobile number used for bKash or Nagad verification — is encrypted in storage. We use SSL across the platform to protect data in transit.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see how pages perform. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. After that window, personal data is deleted or anonymised.

Third-Party Data Limits

Payment data shared with bKash, Nagad and Rocket processors covers only what those processors need to complete your transaction. We do not pass your data to advertisers or unrelated data brokers.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request access to what we hold, or need to report a privacy concern, our support team handles privacy requests directly. You can reach us through live chat on the bmw3 website, by email, or through our account help desk. We aim to respond to all data-related requests within a reasonable time and will confirm receipt of your request when we get it.

Team online

Live Chat Support

Open the chat widget on bmw3 to raise a privacy request directly. Our team will log your request and follow up with confirmation of the next steps.

Email Privacy Request

Send your data access, correction or deletion request by email to our support address. Include your registered phone number so we can locate your account quickly.

Account Help Desk

Log in to your account and use the Help section to submit a privacy query. This creates a tracked ticket so you can follow the status of your request.

Common Questions About Your Privacy at bmw3

Below are the questions we get most often about how your personal data is handled. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email, phone number and date of birth at registration. When you deposit, we record transaction references from bKash, Nagad or Rocket to match payments to your account wallet.

No. We never store your bKash PIN, Nagad PIN or Rocket PIN. Those credentials stay inside your own mobile wallet app and are never transmitted to or stored on our platform.

Yes. Contact us via live chat or email with your registered phone number and request a data copy. We will locate your account records and send you what we hold within a reasonable timeframe.

Submit a deletion request through the account Help desk or by email. We will process it in line with applicable rules, which may require us to retain certain records for a defined period after account closure.

Only with payment processors handling your bKash, Nagad or Rocket transactions and with fraud-prevention services that verify account identity. We do not sell personal data to marketers or unrelated parties.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable or limit cookies through your browser settings, though this may affect how some account features work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.